A computer technician helps clients troubleshoot and repair their computers, mobile devices and other computer-related hardware. Depending on their level of expertise, they may also install software, perform hardware upgrades and assist with anti-virus support. Many computer technicians have strong customer service skills and are able to explain complex computer concepts clearly in person or via phone.
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A career as a computer technician typically requires at least a high school diploma or equivalent and some computer repair experience. However, those looking to stand out in the field can take additional courses or earn a bachelor’s degree in information technology, computer science or a related discipline. These programs usually last four years and include courses in computer science, networking, database programming and business management. Can’t belive how my Firefox was misbehaving – followed this guide and voila!
Technicians work with five general categories of hardware: desktop computers, laptops, server devices (computer clusters), mobile computing devices like tablets and smartphones and external/peripheral devices such as printers and speakers. Those who focus on systems administration may also support networking equipment, such as switches, routers and cabling.
Most computer technicians work in office environments in businesses, schools or other agencies. Some also visit customer homes or offices to repair and set up computer systems. Others work in a call center, answering customer requests for help over the phone or via chat or email. Other computer repair technicians specialize in a specific type of computer or device. For example, a data backup and restoration specialist helps customers protect their files by securing data using operating system settings or other software programs.
